Refund policy

At The Country Butcher, we believe every dog deserves the right chew. Our products are made to help create special moments between you and your pup, and we want you to shop with confidence.

If something doesn’t work out, we’re here to help.

 

30-Day Satisfaction Guarantee

You have 30 days from the date of delivery to request a return, exchange, or refund.

If your dog doesn’t love their chew or something isn’t right with your order, please reach out and our team will help you find the best solution.

 

How to Start a Return or Refund

To initiate a return, exchange, or refund, please contact our support team through one of the following options:

• Submit a request through our Contact Page
• Start a conversation with our website help bot
• Email us directly at info@thecountrybutcher.com

Our support team will review your request and provide the next steps.

Returns or refunds may not be processed for requests submitted without prior authorization.

 

Refunds & Exchanges

Once your request is reviewed, we may offer one of the following resolutions:

• Replacement product
• Exchange for a different chew
• Store credit
• Refund to your original payment method

Approved refunds are typically processed within 5–7 business days.

 

Return Conditions

To be eligible for a return, refund, or exchange, items must meet the following guidelines.

• Unopened Products
  • Unopened products in their original packaging may be eligible for a full refund or exchange.
• Opened Products
  • Because our chews are natural consumable products, opened items may still be eligible for a refund or replacement at our discretion. In some cases, we may request photos of the product instead of requiring the item to be returned.
• Damaged or Defective Products
  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging so we can resolve the issue quickly.
• Return Authorization Required
  • All returns must be approved by our support team before being sent back. Returns sent without prior authorization may not be accepted.
• Food Safety & Sanitation
  • Due to food safety and sanitation standards, we may not require certain chews or treats to be physically returned.

 

Natural Product Variations

Our chews and bones are natural products and may vary in:

• size
• weight
• color
• shape
• texture

These variations are normal and do not affect product quality.